Archives – February, 2010

2010 Prius Recalls FAQ’s

1. What is the problem with the 2010 Prius?

The anti-lock brake system (ABS) in the 2010 model-year Prius, in normal operation, engages and disengages rapidly (many times per second) as the control system senses and reacts to tire slippage. Some owners have reported experiencing inconsistent brake feel during slow and steady application of the brakes on rough or slick road surfaces when the anti-lock brake system (ABS) is activated in an effort to maintain tire traction.

2. How is Toyota responding to this Prius issue?

Toyota has responded to owner concerns with a running production change for the 2010 Prius that was introduced last month, improving the ABS system’s response time, as well as the system’s overall sensitivity to tire slippage.

The recall will allow Toyota dealers to perform this software update in the anti-lock brake systems of 2010 Prius vehicles sold prior to this production change.

3. Why does this only impact 2010 Prius models?

First- and second-generation Prius vehicles use a different ABS system and are not involved in this campaign.

4. How many vehicles are impacted?

This recall involves approximately 133,000 2010 model year Prius vehicles.

5. What should 2010 Prius customers do if they experience this braking issue?

If a Prius owner were to experience this condition, pressing hard on the brake pedal will stop the vehicle safely.

6. Are these vehicles safe to drive until they get their update?

The vehicles are safe to drive because pressing hard on the brake pedal will stop the vehicle.

7. When can I get my vehicle fixed?

Toyota will begin sending letters to Prius owners included in this recall by mail next week to let them know when to bring their vehicles into a dealership. Owners will only receive a letter if their vehicle is involved in the recall.

8. How long will it take for a dealer to repair my vehicle?

The software update should only take approximately 30 minutes to install, depending on technician workflow.

9. Is the repair covered by warranty? Will drivers have to pay any money out of pocket for this work?

Toyota will cover all repair costs associated with this work.

10. Is this recall related to the ongoing Toyota recalls associated with sudden unintended acceleration?

No, this recall is unrelated to the ongoing recall of Toyota vehicles for sticking gas pedals and floor mat entrapment issues.

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